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Complaints, compliments and comments

Complaints

Student satisfaction is extremely important to us. If you are unhappy with any aspect of North Metropolitan TAFE's operations, services or facilities, speak to any of our staff or contact Student Services on 1300 300 822.  They will listen to you and try to resolve your issues immediately.
 
At any stage, you are welcome to lodge a complaint by writing a letter or by completing a customer complaints, compliments and comments form.  Customer Complaint Forms are also available from Student Services.

We also offer you the ability to submit electronically through our online form. Once submitted you will receive via email a copy of your submission for your records.
 
Letters and complaint forms​ may be submitted directly to our staff or mailed, postage paid, to:
 
North Metropolitan TAFE 
Locked Bag 6
Northbridge WA 6865
Your feedback provides the College with valuable information about your needs and expectations, and helps us to target areas for improvement.
You can expect an acknowledgement within two (2) working days from receipt of your complaint. Our target is to resolve all complaints within ten (10) working days. However, if the matter needs more investigation it may take longer. We will keep you informed of the progress of your complaint during this time.
 
All complaints will be treated confidentially and equitably.
 

Compliments

Similarly, we would like to hear about particularly good experiences you may have at North Metropolitan TAFE. Compliments may be lodged in the same way, in writing or online ​ or through our complaints, compliments and comments​ form.   
 
You may also wish to nominate an outstanding staff member or student for the North Metropolitan TAFE Awards.  These awards provide and excellent opportunity to recognise staff and student achievement.
 
Nominations for the North Metropolitan TAFE Awards open in Semester 1 every year.  Nomination forms and information is available within the Current Students section of this site during the nomination phase or by contacting Student Services on 1300 300 822

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