|Course Code:||CT86 (National ID: ICA30111)|| |
Help desk officer, Operations support
Six months, (1 semester) full time.
|How:||Full time, Apprenticeship/Traineeship|| |
|Where:||PERTH CAMPUS - Building 619 Aberdeen StreetNORTHBRIDGE6003|| |
|Intake:||Semester 2|| |
|International study available:||Yes|| |
|Online study available:||No|| |
|Uni pathway available:||No|| |
About the course Ask us a question about this course
This qualification provides you with the skills and knowledge to support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.
You will learn how to install and customise operating systems, perform basic diagnostic support, advise clients on the suitability of software packages, and customise and document software changes.
View our brochure to see the career pathways for our information technology application courses.
Where this course can lead you
Jobs in IT and the communications industries are considered to be top priority jobs. This means they have a combination of attributes including large levels of employment, high forecast growth and evident wage pressures, clear education and training pathways and there is a clear and evident skills shortage.
Your Certificate III course prepares you for roles such as:
IT Support Officer
If you combine your Certificate III with the Network Administration Certificate III, or further study at Central in this area, you'll increase your study and career options.
Skills you will gain from this course
Central's Information Technology qualifications provide you with skills that are relevant to current industry trends and practices.
By the end of this course you will be able to:
use advanced applications
provide software support
install and customise operating systems
provide basic diagnostic support
customise and document software changes
Your Certificate III gives you the skills to begin an exciting career in software applications or for further study at Central.
Domestic students:The costs for this course for a semester are: $626 or $313 (concession). On top of this there is also a resource cost of $639. The resource fee is an estimate because the amount depends on which units you choose. You will be given the exact amount at enrolment. Find out more about how the costs are determined.
An estimate of the total cost of the course is $1265 (non conc) over the 6 months the course takes to complete.
Paying your fees
You will be expected to pay your course fees in full at the time of enrolment.
Fees can be paid at our student services offices at any of Central’s campuses. You can also pay by credit card over the phone, however, if you wish to pay by instalments, you will need to make your first payment in person and sign the payment plan terms and conditions.
Assistance may be available for those students experiencing financial hardship.
Find out more details about payment options
International students:The cost for international students is 5250, duration 6 months. You will need to pay for your course fees when you accept your offer and meet all the conditions.
|Plan:||CT86 - CU1211 - PSC|| |
|Description:||Complete 17 units: 6 core and 11 elective units|| |
Title: GROUP 02 - ELECTIVE UNITS GROUP B
Description: Learners to complete five (5) units from a specialist elective group (Group B Network Administration selected):
|D7845||ICAICT203A||Operate application software packages|
|D7858||ICAICT304A||Implement system software changes|
|D7861||ICAICT307A||Customise packaged software applications for clients|
|D7862||ICAICT308A||Use advanced features of computer applications|
|D7871||ICAICT409A||Develop macros and templates for clients using standard products|
Title: GROUP 01 - CORE UNITS
Description: Central Institute of Technology offer the units listed below.
Please note: previously completed units may count towards this qualification. Please discuss with the teaching area to determine eligibility.
|D0889||BSBOHS302B||Participate effectively in OHS communication and consultative processes|
|D1022||BSBSUS301A||Implement and monitor environmentally sustainable work practices|
|D7844||ICAICT202A||Work and communicate effectively in an IT environment|
|D7855||ICAICT301A||Create user documentation|
|D7856||ICAICT302A||Install and optimise operating system software|
|D8057||ICASAS301A||Run standard diagnostic tests|
Title: GROUP 03 - ELECTIVE UNITS
Description: Learners to complete six (6) elective units. Below is an example
|D7994||ICAPRG301A||Apply introductory programming techniques|
|D8120||ICAWEB201A||Use social media tools for collaboration and engagement|
|D8121||ICAWEB301A||Create a simple markup language document|
|D8122||ICAWEB302A||Build simple websites using commercial programs|
|D8123||ICAWEB303A||Produce digital images for the web|
|D8132||ICAWEB409A||Develop cascading style sheets|
Apprenticeships and Traineeships
An apprenticeship or traineeship is a structured employment based training program that allows you to have a job and be paid while you learn. In most instances practical experience at work is combined with complementary off-the-job training provided by Central Institute of Technology.
Apprenticeships lead to trade certification and nationally recognised qualifications.
Traineeships focus on entry level training in non-trade areas and lead to nationally-recognised qualifications. Some school based traineeships are available to year 11 and 12 students who combine part time work with secondary studies via an approved training schedule. Apprenticeships and Traineeships are not available as an option for International students.
Please Note: The process for actually getting into an apprenticeship/traineeship (which involves finding an employer) is very different to the application process for normal study.
Information for international students
Central is one of Australia's largest VET colleges, and trains around 1700 students from more than 85 countries each year. In 2010, we were the inaugural winner of Western Australia's International Training Provider of the Year award and were again given this award in 2011.
Our campuses are conveniently located near the centre of Perth's CBD, making them easy to access via public transport. Central boasts excellent, state of the art facilities and resources and a friendly, safe and secure learning environment.
As a graduate, you are ensured direct pathways to further qualifications at Western Australian universities, or alternatively, the job ready skills you need to succeed in your career straight away.
We offer a dedicated International Centre which is focused on servicing International students, helping you with your personal and academic needs. Staff offer friendly, specialised support and guidance from your initial contact through to your graduation, to ensure that your experience at Central is enjoyable and rewarding.
Visit our international pages to find out more about studying at Central and life in Perth.
Find out from international students about their experiences studying at Central.
Find out about applying to study at Central as an International student.
Courses available to international students at Central are delivered in partnership with Education and Training International RTO Provider No: 52395 CRICOS Provider Code: 00020G