Course Overview
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| Course Code: | CBS004 | |
| Careers: | Professional Development | |
| How: | Short course, Fee for service | |
| Where: | eCENTRAL EAST PERTH CAMPUS140 ROYAL STREETEAST PERTH6004 | |
| International study available: | No | |
| Online study available: | No | |
| Uni pathway available: | No | |
| Day and Time: | 1 day, 9 - 4.30pm | |
| Commences: | 27 February
5 June
15 October | |
| Fee: | $440 | |
| Further information: | Please contact CBS Training on ph: 6211 2340 or cbsoln@central.wa.edu.au for course dates and for more information, or download an enrolment form. For more information about all of the CBS Training options download the CBS 2013 Course Guide. | |
About the course
Ask us a question about this course
This course will enable you to ensure products and services are delivered and maintained to standards agreed by the organisation through the strategies you develop. You'll also learn how to deal with customer complaints and establishing positive relationships.
The course fees includes course materials, assessment, lunch and refreshments.
Skills you will gain from this course
Central's CBS courses are aimed at professionally developing your business skill set. They're perfect for those wanting to improve employability/advancement in their career or for employers looking to better skill their workforce.
You will learn how to:
Plan to meet internal and external customer requirements
Ensure delivery of quality products/services
Monitor, adjust and report customer service
Connected with industry
We ensure our industry partners are involved in the development of our courses and curriculum, so the skills you obtain are relevant in the workforce.
Central's focus on industry relevancy means practical course content geared towards getting you a career. It also means you have an opportunity to network with real professionals who could increase your chances of employment during or after study.
At Central, business professionals are our lecturers. So you'll be gaining the best experience possible from the people who have done exactly what you want to do. We have also assessed the practices this industry uses and replicated it within Central so when you leave, you'll be working in a familiar environment.